Refund Policy

At Marquez Automotive and Paint, we strive to provide exceptional service and high-quality products. Our refund policy is designed to ensure customer satisfaction while maintaining fairness and transparency in our transactions.

General Overview:
We understand that sometimes a purchase may not meet your expectations. This policy outlines the conditions under which refunds will be granted, ensuring clarity for our valued customers.

Eligibility for Refunds:

Service-related Refunds: If you are dissatisfied with a service provided at Marquez Automotive and Paint, you must notify us within 14 days of service completion. We will review your concerns and, if valid, either offer a reservice or a full or partial refund.
Product-related Refunds: Products purchased from Marquez Automotive and Paint can be returned within 30 days of purchase for a full refund, provided they are unused, unopened, and in their original packaging. A receipt or proof of purchase is required.

Non-refundable Items:
Certain items and services are non-refundable, including but not limited to:
- Customized products tailored to customer specifications
- Services rendered beyond the warranty period
- Gift cards or store credits

 Process for Requesting a Refund:
To request a refund or to express dissatisfaction with a service:
1. Contact our customer service team via phone or email, providing your order details and the reason for your request.
2. If applicable, return the product to our location with your proof of purchase.
3. Allow 5-10 business days for processing your refund once the request is approved.

Refund Method
Refunds will be processed through the original payment method used for the transaction. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s policies.

​

Contact Information:
For any questions or further information regarding our refund policy, please contact us at:

Marquez Automotive and Paint
rrmarquezjr7@gmail.com

Thank you for choosing Marquez Automotive and Paint. We appreciate your business and are committed to ensuring your satisfaction.